Dear Carlos Isturiz,
Firstly, we would like to express our regret at that although you were booked for the TK1829 Istanbul-Paris flight on August 31,2014 and had completed your check-in operations, you were unable to carry out your journey using that flight as you were not present in time for boarding.
For flights to take place on time, our passengers must complete their ticketing and baggage operations 45 minutes before takeoff time on our domestic flights and one hour before on our international flights. The boarding process ends 15 minutes before the time of departure in order for the aircraft’s preflight preparations to be completed.
As is the case for all airlines, on-time takeoffs and landings are a priority target for Turkish Airlines, which is competing in an international arena. The delayed takeoff or landing of a flight is a factor that negatively affects the entire flight network and the human resources planning in all divisions connected to that flight. Such setbacks, which can have a chain reaction on all other airlines and other institutions at the airport(s) in question, are a massive responsibility.
Having made these explanations, we would once again like to express our regret at operational conditions causing you difficult moments.
We hope you do not experience such inconveniences on your future travels and, with hopes of being able to welcome you as our guest again, we are respectfully yours.
Customer Contact Center
Turkish Airlines Inc.